It takes a whole team to create a dream trip. Tickets, travel book, quality service… Our back office technicians take care of your booking files from A to Z…
After-sales documents follow-ups
- Processing and reservations follow-up: ensure the concordance of services and confirmation (hotels, trips, car rentals).
- Customer billing management, margin control.
- Cash receipts: down payment, balance.
- Answer specific requests from clients and advise them if necessary.
- Claims management.
- Update offers on your website: the price of flights, hotels, promotions etc.
- Take care of hotels and airline contracts.
- Manage stop and open sales.
- Manage travel documents: verification of items (issuance of tickets, reservation of seats and meals, reservation of cars…)
- Sending convocations…